Online Store Policy
Returns must be made within 30 days of delivery for a full refund. If you received a damaged, defective, or incorrect item, we'll pay the return shipping cost.
We cannot accept returns of Gift Certificates or items that have been opened or used.
Please note we accept domestic returns only. International orders are considered to be final. Please contact us prior to returning your item.
Our products are made to order and do not use preservatives other than Vitamin E or other natural ingredients. When an order is received, it is handcrafted and usually shipped within 48 hours.
There are occasions when the raw ingredients that do not come from Stone Manor Estates (some essential oils such as Coconut Lime Verbena, Sweet Orange and Sandalwood) are not delivered to us in a timely manner and may impact our delivery schedule. If that were to happen, we would alert you to the back order as well as the order shipment expectations.
For the 48 states, please allow 5-7 days to receive your order. Alaska, Hawaii, and Puerto Rico may take longer.